Right of withdrawal
30 days return and exchange policy
30-Days RETURN
If the product does not meet the customer's expectations within 30 days, i.e. the size or aesthetics are not right, the following will apply:
1. Customers can exchange to a correct size.
2. Exchange to another product of the same value of goods is possible.
3. Receipt of a voucher for the value of the purchased goods.
CONDITIONS FOR REQUESTING A RETURN:
These points apply only under the following conditions:
1. The selected size does not fit the dimensions.
2. You want to exchange the product for another item.
3. The color is different than expected.
4. The material does not meet your expectations.
CONDITIONS FOR REQUESTING A RETURN:
1. Return shipping costs must be paid by the buyer.
2. Changes will be made once we receive the return.
3. Items that are washed, damaged, soiled, altered or not packaged in the original box cannot be returned. If the above requirements are not met, the customer loses the right to a refund or return of the goods.
30-Days REFUND
Refunds will only be made on the condition that the products sent by Hochradl valued e.U. are obviously damaged or there is a manufacturing defect. If this is the case, you have the right to send us a proof (e.g. photos of the complaint) by e-mail within 30 days after receiving the goods. The products will be refunded after a fair evaluation.
Please note:
With the delivery confirmation by the courier, Hochradl valued e.U. disclaims any liability.
To exercise the right of exchange, return or refund, please make sure that the above conditions are met.
Send an email to getinfo@valuedchain.ch with the subject RETURNS or REFUNDS, followed by your name and the reason for the return, and a photo of the item attached. Please also include the order number.